Account Management & Partner Support Intern (B2B & B2C)

Job Details:

  • Location: Paris
  • Contract: Internship – 6 months
  • Salary: €1,000 + Bonus
  • Start Date: ASAP (April 2024)

Who We Are:

Manawa is the leading online booking platform for outdoor and adventure activities in France and Europe. Our mission? To make outdoor experiences accessible to as many people as possible, helping them create unforgettable memories.

With a network of over 3,500 outdoor professionals and more than 10,000 activities worldwide, we have become the go-to platform for booking experiences such as scuba diving in Greece, canyoning in Ardèche, dog sledding in Quebec, or surfing in Biarritz.

We are looking for an Account Management & Partner Support Intern to join our team in Paris and actively contribute to our growth.

Key Responsibilities:

Partner Portfolio & Scheduling Management

  • Manage daily requests from international partners to optimize activity bookings.
  • Update activity schedules and pricing.
  • Enhance partner pages by updating content and adding photos.

Payment & Administrative Document Follow-up

  • Ensure the tracking of partner invoices and payments in collaboration with regional managers.
  • Verify and update legal documents for our partners.

Customer Support & Booking Management

  • Handle incoming customer inquiries via email, chat, and phone.
  • Manage bookings and ensure smooth service.

Sourcing & Partner Network Development

  • Identify new professionals and add them to the CRM.
  • Assist Regional Managers in reaching out to and onboarding the best professionals in the industry to join Manawa.

Monthly Partner Newsletters

  • Write and prepare monthly newsletters under the direction of the Chief Commercial Officer.

What We’re Looking For:

  • You have a strong interest in outdoor activities, digital platforms, and tourism.
  • You are fluent in French (native) or English (C2). Proficiency in both languages is a plus.
  • You are curious, detail-oriented, and enjoy working in a team within an international environment.
  • You have strong writing skills and excellent interpersonal abilities.
  • You are comfortable with digital tools and enjoy interacting with partners and customers worldwide.
  • You are eager to learn!

A Word from Vincent (CCO) – Your Internship Mentor:

"This internship is perfect for someone who is curious and motivated, eager to learn, and wants to have a real impact in a fast-growing company. You will be at the heart of Manawa’s regional team and collaborate with all our departments, giving you a global understanding of how the company operates. This is not an easy internship, but it’s highly rewarding. If you’re looking for a hands-on experience in a dynamic and friendly environment, don’t hesitate to apply!"

Why Join Us?

🌍 A Meaningful Mission: Help thousands of people create unforgettable experiences.

📈 A Fast-Growing Company: Manawa is the market leader in Europe.

👨‍👩‍👧‍👦 A Young & Dynamic Team: Work in an exciting environment with a great atmosphere.

💡 A Hands-On & Valuable Internship: You’ll have a real impact on our operations.

🔹 Ready to join the adventure? Apply now! 🚀

Are you interested in this opportunity?

👉 Send us your CV and a cover letter at [email protected], mentioning the position you're applying for in the email subject.