Better Moments

Great

Sehr guter Guide, super Fachwissen und engagiert bei der Sache, dabei sehr sympathisch

There were no problems with the activity provider. We appreciate how promptly Manawa staff responded to our inquiries and requests for assistance.

Parfait RÉSERVATION : 710663 Nicole CANCHEL Ny-Alesund trip June 13, 2024 Appreciation Better Moments With Jakob Captain and Jannik guide Hello, The day to Ny-Alesund was very successful! Even if the morning waves to get out of the Isfjord were a little mean for some of the participants, a little sick, we shared a beautiful day. Our guide Jannik was able to explain to us the safety and the need to go out on deck if we were sick! Otherwise, I think this seasickness would have contaminated everyone and dirty the boat! The most important thing is from Captain Jakob and Jannik, their welcome, their listening and their professionalism to make us discover Spitsbergen, its history and the interest shown by international scientists in Ny-Alesund. We were able to see many animals. The visit to Ny-Alesund is a little short but understandable because it is a place of work. The shop opens for us and it is very pleasant (postcards sent from the northern city! And souvenirs from the 79th parallel Our Captain Jakob, very friendly, made the navigation very pleasant. We slowed down the boat to observe the animals and even stopped to make the most of our trip. For me who speaks hesitant English, Jakob speaks French and we spoke well together. Jakok and Jannik knew how to make this beautiful day a success. Small disadvantage, the position of the benches (8 places) along the hull (no position in the direction of navigation certainly causes seasickness for some! In conclusion, I shared a very nice day with Jakob Captain and Jannik guide and the atmosphere in the boat was very friendly. Nicole CANCHEL

Our guide and boat driver were super nice and had answers to all our questions.

Lauti und Jacob waren tolle Guides und haben den Ausflug ins ewige Eis zu etwas besonderem gemacht!!!

Geoffrey kept checking in on everyone, making sure that we were all okay and well provided for. He offered blankets to those who needed and he helped them with the blankets. He opened m soup for me and helped me get in and out of the taxi and boat. He was beautifully supportive and truly friendly.

They tried very hard to find walruses.

Nos deux guides agréables, attentifs et compétents merci

Unser Guide war wirklich super nett und extrem Kompetenz, da er selbst Russe ist.

Unsere beiden Guides Jannik und Joffrey waren wirklich super und hatten auch einen entsprechenden Humor mit an Board :)

Perfect

You are treated like an individual on a Small group tour. Good equipment and new vehicles. Catherina our guide was very helpful and nice.

Better moments were very good, helpful and professional.

Better moments were very good, helpful and professional.

Very very knowledgeable and cooperative

We did the wild life Safari boat tour and it was excellent. We saw a walrus, minke whales, beluga whales and numerous bird species. Bjorn and Marcos were amazing. They made an effort to make sure we could see as much as possible. Marcos was very thorough and knowledgeable about the area and animals. I highly recommend taking a tour with Bjorn and Marcos!!!

Good information about the surroundings and the nature. We got lunch on board and drinks were available.

Très bien organisée

Great guide

Excellent

Shane was wonderful. Incredibly knowledgeable, funny, and just all round the perfect host. Very clear in his instructions, and really made the whole trip memorable. He deserves a raise!

First class service. Boat motorman showed us walruses, whales and arctic birds during our tour.

The two guys that led the tour were very attentive and helpful.

Kompetent, freundlich, engagiert

Thanks to the young lady and the captain for the warm experience in the freezing wilderness

Excellent, thanks Shane and Brigitte, will never forget

Matts, Shane and Brigitte a huge thank you 😃

Excellent communication and experience

Our only negative feedback was they went quite fast when searching for animals, and it wasn’t until the engines stopped that we felt we might see something! Otherwise, staff were very knowledgeable and friendly and the soup provided was delicious!

Unser Guide und unser Fahrer waren toll, sie haben Ausschau nach Tieren gehalten und uns sehr viele Informationen gegeben.

Toller Tag am Meer, mit viel Information über die Inseln und ihre Bewohner.

Great

Dan, nuestro instructor de esforzó mucho e hizo muy buen trabajo

Pro team! All was well organized. Not just a tour but history review was given of Svalbard.

Our guide was very eloquent and had fantastic sense of humor. He was familiar with animals that live in the area of Svalbard. He also told us a lot of stories and historical details about Svalbard.

The captain Chris was great!

He did a great job - very knowledgeable

Our instructor, David, was excellent!

Excellent guide !

Eli war für uns ein sehr guter Guide der uns perfekt auf die tour vorbereitet hat.

Au top !

Did not catch his name because my hearing is not so great, but he was a Swedish environmental science grad student who was amazing! very friendly, professional and knowledgeable, and provided a great prep with interesting background information, Snowmobile operation was a breeze, fun and safe, and exhilarating in the polar night. Supper at the isolated hut was hot and delicious and kindly served by our guide. Please extend our thanks to him for leading this wonderful excursion!

friendly and prepared

Greatly guided

The instructor was fantastic and very knowledgeable. I’m afraid i can’t remember his name unfortunately. Apologies for that.