We didn't know what to expect, having never gone on one of these trips. From the get go we were extremely happy. Firstly having booked the trip we could add more people without needing to cancel. Then on the big day we were met by incredibly, funny, helpful, friendly yet professional people. Our 5 year old who was quite grumpy within an hour was the happiest child in the world, and by days end was referring to the guide uncle Eric. The trip was quite challenging with a lot of falls, rapids, adventures, yet fun. We felt like we were on a trip with friends not an organized excursion. Eric was brilliant